Reactivating Deleted Store Locations and Accessing Historical Data
Objectif
Help customers restore access to historical scheduling and timesheet data from deleted store locations.
Vue d'ensemble
Historical records tied to a deleted location may still be recoverable by temporarily reactivating the location.
Depending on account permissions and system configuration:
Some admins may be able to reactivate locations directly
Other requests may require assistance from Support or Account Management
Attempt Self-Service Reactivation
If the customer has administrative access:
Log in to the Jolt Web Portal
Navigate to:
Settings → LocationsVérifiez les points suivants :
Deleted Locations
Inactive Locations
Archived Locations
Locate the store location
Select the option to reactivate or restore the location if available
After reactivation, historical records such as:
Timesheets
Scheduling data
Store activity history
may become accessible again.
If the Location Cannot Be Reactivated
If the customer:
Cannot locate the deleted store
Does not see reactivation options
Lacks sufficient permissions
Needs access to older archived data
escalate the request for assistance.
Information Required for Escalation
Collect the following before escalating:
Store location name
Company name
Admin name
Admin email address
Admin phone number
Approximate deletion date if known
Providing complete information helps speed up verification and recovery efforts.
Important Expectations
Reactivation availability may depend on data retention policies
Some restorations may only be temporary to allow data retrieval
Access restoration timelines can vary
Fees or service charges should never be promised or quoted by the AI assistant unless officially documented and approved
Guide d'assistance
Do not guarantee data recovery
Do not assume all accounts have self-service restoration options
Avoid quoting billing or recovery fees
Keep instructions concise and operational
Escalate uncertain recovery requests rather than speculating